Small businesses comprise over 50% of jobs in the US. However, over the last fifteen years, small business formation has declined by nearly 20% as larger digital and retail conglomerates have taken market share from small businesses, resulting in significant revenue pressure and market share loss for small businesses.
Unlike large companies that bring with them digital and logistics experts to optimize customer acquisition and retention, our local mom-and-pop shops are at a significant technological disadvantage. Some small businesses may only have a Facebook page, a rudimentary website, or perhaps they have a delivery infrastructure — but these operationally intensive approaches have yet to show whether they truly add to small business’ bottom lines. National emergencies like that of COVID-19 bring the acuteness and necessity of these modern operational challenges to the forefront.
Small businesses need a cohesive, unified approach to competing for market share as well as a continuity plan for what happens during emergencies like COVID-19.
One thing that is clear: consumer behavior is changing as a result of digital native e-commerce companies and the big-box stores making the digital transition. Customers now shop more online, with mobile shopping alone expected to increase by 56% over the next 5 years.
Why do customers not shop local today?
- Disparate information - it’s easier to find products on established corporations like GrubHub or Amazon.
- Convenience - consumers prefer to interact with and purchase from retailers online. And let’s face it, they want products brought to them.
- More expensive - current convenience solutions require 20-30% markups to compensate for existing platform listing fees, making the small business seem more expensive.
What if there was a single platform where you could shop your local grocery store, buy what you need for your home improvement project from the local hardware store, or order last-minute locally-made gifts all from the same place? What if that same platform was built from the ground up to be friendly on the business’ budget? This is Localisity. We help consumers act on their desire to buy local and we do it in a way that is economic for small businesses.