TownCloud, Inc

"They have us over a barrel." That's what a Town Manager told us about their software vendor. Exorbitant maintenance fees. Intolerable customer service. Inflexible systems that ignore user feedback. And zero alternatives. We heard this story once. Then dozens of times. Then hundreds. Here's how local government software became a racket: For decades, legacy vendors consolidated through M&A, creating regional monopolies. They charge governments millions for systems built in the 1990s, lock them into multi-year contracts, and deliver "support" through offshore call centers reading scripts. Implementations take 12-18 months. Feature requests disappear into black holes. And when budgets tighten and hiring gets harder, IT costs keep climbing while delivering less value. Towns, cities, and counties deserve better. Their staff deserves better. Their citizens deserve better. So we built TownCloud.We took proven cloud architecture and modern SaaS practices—the same tech that revolutionized business software—and purpose-built it for local government. New workflows designed with actual users. Implementations in days, not years. Apps that start at $50/month. Support from real people who care. And a business model where our success depends entirely on customer happiness. The result? Hundreds of customers nationwide with zero advertising spend. Town Managers who become evangelists. A viral growth loop driven purely by word-of-mouth. Our mission goes beyond better software. When local government works efficiently, communities thrive. Better constituent services. Faster permitting. Transparent finances. Staff who can focus on serving citizens instead of fighting their software.

Dennis Harward

President
Wizard of light bulb moments
Dennis is a recognized thought leader in the GovTech industry and has spent his entire career bringing innovative solutions to the local government market. Prior to founding TownCloud, Mr. Harward founded HTE, Inc. in 1981, later taking it public on NASDAQ in 1997. HTE grew from $3K to $98MM in 1998, and experienced 40% growth and 0% attrition for over 10 years, with over 1,000 successful installations. Dennis then founded Innoprise Software, Inc. in 2001. Innoprise was the first municipal ERP based on open technologies and he delivered one major application per year for 6 years. There were 100 successful installations of the software.



Chris Haywood

COO
Chief Amazement Officer
Christopher Haywood worked previously for Innoprise, where he designed new implementation methodology which cut customer implementation times by 10x, oversaw over 100 successful implementations, created training materials, and created rapid implementation plans. Christopher is the driving force behind the company’s operations and friction-free customer sales approach.